Privacy Policy

1. Information We Collect

To provide custom promotional products and related services, we collect the following categories of information:

• Contact & Account Data: Name, email, phone number, shipping/billing address, and company details when you register or request a quote for branded merchandise.
• Order & Design Specifications: Artwork files, imprint colors, product selections, quantities, and any special instructions for your custom logo items.
• Transaction & Payment Data: Purchase history, invoice records, payment method details, and delivery preferences for promo product orders.
• Technical & Usage Data: IP address, browser type, device identifiers, pages viewed, and search behavior within our product catalog.
• Communication Records: Email exchanges, chat transcripts, proof approvals, and customer service interactions regarding your swag orders.
• Marketing Preferences: Your choices about receiving promo product announcements, seasonal catalogs, and special offers.

2. How We Use Your Information

Your information helps us deliver high-quality promotional products and improve your experience:

• Process and fulfill orders for custom imprinted merchandise, including artwork proofing and production coordination
• Provide order status updates, shipping notifications, and delivery confirmations
• Assist with product selection, decoration methods, and sourcing of sustainable promo items
• Improve our website, catalog search, and product recommendation features
• Analyze purchasing trends to stock popular promotional products and negotiate better pricing
• Prevent fraud, verify payment information, and secure your account
• Comply with tax, legal, and regulatory obligations for B2B transactions
• Send promotional offers, new product alerts, and trade show invitations only with your consent

3. Information Sharing Practices

We do not sell or rent your personal data. However, we may share information with trusted partners to fulfill your promotional product orders:

• Production & Fulfillment Partners: Suppliers, decorators, and warehouses that imprint, pack, and ship your custom swag.
• Payment Processors: PCI-compliant gateways that handle transactions without storing sensitive payment data on our servers.
• Shipping Carriers: UPS, FedEx, USPS, and regional carriers for delivery of your branded merchandise.
• Legal & Safety Obligations: When required by law, court order, or to protect our rights, property, or the safety of our customers.
• Business Transitions: In the event of a merger, acquisition, or asset sale, your data may be transferred as part of the business.

4. Cookies & Tracking Technologies

We use cookies to improve your shopping experience for promotional products:

• Essential Cookies: Keep your cart intact, remember login status, and enable secure checkout.
• Analytics Cookies: Help us understand which products are viewed most often, how users navigate our catalog, and where we can improve.
• Preference Cookies: Save your decoration method preferences, volume discounts, and recently viewed items.
• Advertising Cookies: Show you relevant promo product ads on other websites based on your browsing history.

You can adjust cookie settings in your browser. Disabling essential cookies may prevent you from ordering custom merchandise or requesting quotes.

5. Data Security Measures

We protect your information with industry-standard safeguards:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• PCI DSS compliant payment processing – we never store full credit card numbers
• Regular vulnerability scans and penetration testing of our website
• Role-based access controls and multi-factor authentication for internal systems
• Annual employee training on data privacy and secure handling of customer order info
• Offsite encrypted backups of order and artwork files

While no system is 100% secure, we continuously update our practices to meet evolving threats and industry standards for e-commerce and promotional product providers.

6. Your Rights & Choices

Depending on your state of residence (e.g., California, Virginia, Colorado), you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you
• Correction: Update inaccurate details such as your shipping address or company name
• Deletion: Ask us to delete your account and order history (subject to legal retention requirements)
• Opt-Out of Sale/Sharing: We do not sell data, but you may opt out of targeted advertising cookies
• Portability: Receive a machine-readable copy of your data
• Withdraw Consent: Unsubscribe from marketing emails at any time (link in every email)

To exercise these rights, use the contact information in Section 9. We will respond within 30 days as required by law.

7. Children's Privacy

Our promotional products and services are intended for businesses and adults aged 18 and over. We do not knowingly collect personal information from children under 16. If we discover that a child has provided us with data (e.g., through a contest or giveaway), we will delete it immediately.

Parents or guardians who believe their child has submitted information to us should contact us right away so we can remove it.

8. Policy Updates & Revisions

We may revise this Privacy Policy as our promotional products business evolves or laws change. When we make material updates, we will:

• Change the “Last Updated” date at the top of this page
• Display a notice on our website for at least 30 days before changes take effect
• Send an email notification to active customers who have opted in to transactional messages

Your continued use of our services to order custom swag or request quotes after the effective date constitutes acceptance of the revised policy.